Shipping

Shipping Policy

Effective Date: September 6, 2025

All orders placed on ekaleo.store are fulfilled and shipped by our print-on-demand partner, Tapstitch. This Shipping Policy explains how shipping, delivery, and related matters are handled.

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1. Shipping Coverage

• Tapstitch ships worldwide, except to countries or regions where international shipping is restricted.

• The delivery area for each product is displayed on the product page.

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2. Shipping Methods

• Items may be shipped from the United States or China, depending on product availability and order size.

• Orders may be shipped via air freight or sea freight:

• Air freight is faster but more expensive.

• Sea freight is slower but more economical.

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3. Estimated Delivery Times

Shipping times depend on the chosen method (not including production time):

• Special Line: Avg. 10 days; 95% delivered within 15 days.

• International Shipping: Avg. 5 days; 95% delivered within 7 days.

• Standard Shipping: Avg. 25 days; 95% delivered within 30 days.

⚠These are estimates, not guarantees. They exclude production time, local holidays, and events beyond Tapstitch’s control.

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4. Tracking Orders

• Each order includes a tracking number so you can monitor your package.

• Tracking information may take up to 48 hours to update after dispatch.

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5. Address & Contact Information

• Please ensure your shipping address and phone number are correct at checkout.

• If you provided incorrect details, contact Tapstitch at support@tapstitch.com before your order ships.

• Once shipped, addresses cannot be changed.

• If incorrect information prevents delivery, Tapstitch is not responsible for refunds or reshipment costs.

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6. Missed Deliveries & Customs Issues

• Packages may be returned to Tapstitch if:

• The address is incorrect.

• The package is unclaimed at customs.

• The package is refused by the customer.

• If you want the item reshipped, you must provide the correct details and pay new shipping charges.

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7. Delays

Delivery may be delayed due to:

• Flight cancellations.

• National holidays.

• Customs clearance.

• Strikes or other events outside of Tapstitch’s control.

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8. Lost or Damaged Packages

• If your package arrives damaged, send photos to support@tapstitch.com within 7 days.

• If your package is lost in transit, Tapstitch will arrange re-shipping as soon as possible.

• If tracking shows the package was delivered but you did not receive it, Tapstitch is not responsible for reshipping or refunding. Please check with your local carrier.

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9. Undelivered Packages

If a package is marked as “returned to sender,” Tapstitch will notify you when it arrives at their facility. You may request reshipment, but new shipping charges will apply.

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10. Contact for Shipping Issues

For all shipping-related questions or issues, please contact Tapstitch directly: support@tapstitch.com